If you have any queries concerning your personal data or any requests in respect of these practices, please feel free to contact us via our email address support@MonEx.ng.
We do not keep copies of provided documents. To protect copies of your documents from using it with other purposes than identifying your personality at MonEx.ng, you can use watermark option http://www.watermark.ws/ or http://picmarkr.com/
We use this personal data to:
To open MonEx.ng account for you, we need to get certain personal information from you, such as your real full name, phone number and e-mail. For verification we need you to provide copy of ID and any document with your name and current address such as a utility bill, bank statement or phone bill.
For certain optional transaction of your account we may also collect financial information or personal documentations such as credit/debit card details, bank account details, certificate of marriage or visa (permission to enter any foreign country), for example.
For verification purposes MonEx.ng reserves the right to request proof of your identity and proof of address. When registering at MonEx.ng, your IP address is recorded in order to prevent fraud and increase security of our service.
MonEx.ng may as well collect additional information from you or about you in other ways not specifically described here. For example, we may request information related to your contact with our customer or support team.
Also we may store the results of your reply to a survey provided by MonEx.ng. We also reserves the right to collect usage and access data that allows us to prevent multiple account openings or other fraudulent actions, it is performed for protection our systems against illegal attacks or abuse.
Use of Personal Information
MonEx.ng uses your personal information to operate your MonEx.ng personal account and provide you services offered on the website MonEx.ng. We also share certain information with banks or credit/debit card processing services and identity verification services as part of our regular daily business operations.
Cookies information can be stored on your computer automatically. When you view the website MonEx.ng, there is a possibility we may store some data on your computer in the form of a cookie to automatically recognize your PC next time you visit our website.
Cookies can help us in many ways, for instance, they can be used to personalize our website with your interests or to store your password for more comfortable entering to your account.
Customer Service Correspondence
When you send us correspondence, including emails, tickets and messages in Live Chat, we preserve such information in our customer records. We also save customer service correspondence and other correspondence from MonEx.ng to you.
MonEx.ng administration retains these records in order to measure and improve our customer service, and to investigate potential fraud and any other violations. We communicate with customers via email to provide requested services or to resolve customer complaints.
MonEx.ng administration may use your email address to send you information about important changes about our products and services, also to send notices and other disclosures required by Terms and Conditions of MonEx.ng.